Frequently Asked Questions
Everything you need to know about Salary Shuttle
For Businesses & Employers
Does it cost my company to use this service?
No — AstroFin provides the funding for the loans and handles all the regulatory requirements and costs thereof. The service is entirely free to employers.
What information would you need from my employees?
We only ask for basic contact and personal information, the most recent three months' payslips, a copy of the applicant's ID, and a selfie of the employee holding their ID to validate their identity.
How much are my employees eligible to receive?
Your employees can apply to receive up to R15,000, payable over 6 months. The exact amount is subject to an affordability assessment based on the employee's income and existing financial obligations. Terms and conditions apply.
How do my staff pay back the loan?
Repayments are made via payroll deductions. Your business receives a monthly remittance from AstroFin outlining the exact amount to deduct from each employee's salary and pay over to us.
What information would you need from my company?
We request your company's CIPC document to verify your registration number. A Service Level Agreement (SLA) will then be signed, agreeing to our amicable terms and conditions.
How long does the employer onboarding process take?
Our onboarding is designed to be quick and simple. Once you've signed the SLA and provided the necessary documents, your unique employer code can be issued within a few business days.
What happens if an employee leaves the company?
If an employee resigns, AstroFin handles the collection process directly. The employer's obligation ends with their employment of the individual.
Still Have Questions?
Our team is ready to help. Reach out and we'll get back to you within one business day.