Privacy Policy

1. Introduction

AstroFin Loan Specialists (NCRCP15272), part of Meyer Brothers Holdings, is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the National Credit Act.

2. Information We Collect

We collect the following personal information:

• Full name, ID number, and contact details
• Employment information and payslips
• Bank account details for payout purposes
• A selfie with your ID for identity verification
• Credit bureau information
• Financial information including income and expenses

3. How We Use Your Information

Your information is used to:

• Assess your loan application and affordability
• Verify your identity in compliance with FICA requirements
• Process your loan and facilitate repayments
• Communicate with you regarding your application and account
• Comply with our obligations under the National Credit Act and POPIA
• Improve our products and services

4. Information Sharing

We do not sell your personal information. We may share it with:

• Credit bureaus (SACRRA, Experian, TransUnion) for creditworthiness assessments
• Xpert Decision Systems for identity verification
• DebiCheck for debit order processing
• Your employer (if applicable, for Salary Shuttle deductions) — only the minimum necessary information
• Regulatory authorities as required by law

5. Data Retention

We retain your personal information for as long as required by law, and for a minimum of 5 years after your account is closed, in line with POPIA and the National Credit Act.

6. Your Rights (POPIA)

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Object to the processing of your information
• Lodge a complaint with the Information Regulator

Contact our Information Officer (details in sidebar) to exercise these rights.

7. Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

8. Cookies & Website

Our website only sets analytics cookies if you accept them. See our Cookie Policy for the full list and how to change your choice.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be communicated on our website. The current version was last updated in March 2025.

10. Contact

For any privacy-related queries, contact our Information Officer: